Frequently asked questions
International shipping - where do you ship ?
We currently ship to the following countries :
- New Zealand
- United States
- Canada
- United Kingdom
- Singapore
- Japan
- Hong Kong
- France
- Germany
- Netherlands
- Italy
- Spain
What delivery options does Sharii offer?
Please refer to our shipping policy.
How will I know if my order is being processed?
A confirmation email will be sent. Please refer to our shipping policy.
Can I return my order?
Refer to our Exchanges & Return Policy
Can I change or cancel my order after placing it?
We begin preparing orders as quickly as possible so they can be on their way to you without delay. For this reason, we cannot guarantee that changes or cancellations can be made once an order has been placed.
If you need to update your order, please contact us as soon as possible at hello@sharii.world.
If your order has not yet been processed, we will do our best to accommodate your request. If your order has already been dispatched, any changes will need to be handled in accordance with our Returns & Exchanges Policy.
How can I get in touch with Sharii customer service?
Email: info@sharii.world
How to care for your Sharii pieces ?
Every Sharii garment has been thoughtfully designed to be treasured, worn and passed on. To help preserve the beauty of your piece, we recommend following the care instructions on the garment label.
As a general guide, we suggest washing your Sharii garments in cold water on a gentle cycle or by hand using a mild detergent. Avoid bleach, soaking or harsh stain removers, as these may damage delicate fabrics, trims and embroidery.
Reshape the garment while damp and dry it in the shade. We recommend avoiding the tumble dryer, as excessive heat may cause shrinkage or affect the integrity of natural fibres and embellishments.
If needed, use a cool iron on the reverse side of the garment, taking care to avoid embroidery, lace and decorative trims.
With a little extra care, your Sharii pieces can be enjoyed for years to come and cherished by the next generation.
Size guide - how do I know what size to order?
We recommend referring to our Size Guide to help you choose the best fit for your little one.
As every child grows differently, selecting a size based on your child's measurements rather than age alone will provide the most accurate fit.
Our garments are designed to fit true to size. If your child is between sizes or you prefer a little extra room for growth, we recommend sizing up.
If you have any questions about sizing, we're always happy to help. Simply email us at info@sharii.world, and our team will be pleased to assist.